ppvpn Privacy Policy

Introduction

ppvpn ("ppvpn", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online betting and casino platform, available at https://ppvpn.io and all associated subdomains and mobile applications (collectively, the "Platform"). This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.

This Policy applies to all registered players, prospective users who browse the Platform without registering, and any individual whose personal data we process in the course of operating the Platform. By accessing the Platform or creating a registered account, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform and incorporated herein by reference. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

If you have any questions about how ppvpn handles your personal data, please contact our Data Support team using the contact details provided in Section 13 of this Policy.

Data We Collect

ppvpn collects only the personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect are described below.

ppvpn does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where strictly required by applicable law for identity verification purposes and only with your explicit consent.

How We Collect Data

ppvpn collects your personal data through the following means:

• Direct Registration: When you create an account on the Platform, you provide your name, mobile number, email address, date of birth, and other registration details directly to us.
• Identity Verification: When completing the Know Your Customer (KYC) process, you submit identity documents such as your National Identity Card, passport, or other government-issued identification.
• Deposit & Withdrawal Transactions: When you make a financial transaction via bKash, Nagad, Rocket, Upay, or a supported bank channel, your payment details and transaction records are collected and stored.
• Platform Interactions: As you use the Platform — browsing game categories, placing bets on cricket markets, spinning slot titles — our systems automatically record usage data to support platform security, performance, and improvement.
• Device & Technical Data: Your device, browser, IP address, and session information are captured automatically via server logs and client-side analytics each time you connect to the Platform.
• Customer Support Communications: Any messages, queries, or complaints you submit via live chat, email, or WhatsApp are recorded and linked to your account for quality assurance and dispute resolution purposes.
• Cookies & Tracking Technologies: The Platform uses cookies and similar technologies to maintain session continuity, prevent fraud, and deliver a personalised experience. See Section 8 for full details.

Purpose & Legal Basis for Processing

ppvpn processes your personal data only for clearly defined and legitimate purposes. The table below sets out the purposes for which we use your data and the legal basis on which each processing activity rests.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent, please contact our support team via the in-platform live chat or by email.

Sharing Your Data

ppvpn does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share relevant financial and identity data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard strictly as required to process your deposit and withdrawal transactions.
• Game Providers: Where technically necessary, limited session and account data may be passed to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate gameplay. These providers operate under their own data protection obligations.
• Identity Verification Services: Third-party KYC and age verification providers may receive your identity document data to confirm eligibility. These providers are contractually bound to process data solely for verification purposes.
• Fraud Prevention & Security: We may share technical and behavioural data with fraud detection partners to identify and prevent unauthorised account access, bonus abuse, and financial crime.
• Legal & Regulatory Authorities: ppvpn may disclose your personal data to law enforcement, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or other lawful authority. We will notify you of such disclosures where permitted by law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of ppvpn's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

Data Retention

ppvpn retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active player account is retained for the full duration of your account's active status and for a minimum period of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction to comply with anti-money laundering (AML) obligations.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Communications: Live chat transcripts, email correspondence, and WhatsApp support records are retained for two (2) years from the date of the interaction, unless the subject matter relates to a dispute or legal claim, in which case records are retained until the matter is fully resolved.
• Marketing Consent Records: Consent and opt-out records are retained indefinitely to demonstrate compliance with applicable marketing regulations.
• Technical Logs: Server logs and session data are retained for up to ninety (90) days for security monitoring purposes, after which they are aggregated or deleted.

When your personal data is no longer required for the stated retention period, ppvpn will securely delete or anonymise it in accordance with our internal data disposal procedures.

Data Security

ppvpn employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the ppvpn Platform is protected using industry-standard SSL/TLS encryption. Look for the padlock indicator in your browser's address bar when using the Platform.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including identity documents and financial details — is encrypted using AES-256 encryption standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. ppvpn staff can only access data relevant to their specific job function and are bound by confidentiality agreements.
• Two-Factor Authentication (2FA): Player accounts are supported by SMS OTP-based two-factor authentication. We strongly recommend enabling 2FA on your account to provide an additional layer of protection beyond your password.
• Fraud Monitoring: Automated systems monitor Platform activity continuously for signs of suspicious behaviour, including unusual login patterns, abnormal transaction volumes, and multi-account indicators.
• Penetration Testing: ppvpn conducts periodic security assessments of its systems to identify and address potential vulnerabilities before they can be exploited.

Cookies & Tracking Technologies

The ppvpn Platform uses cookies — small text files stored on your device — and similar tracking technologies to deliver a functional, secure, and personalised experience. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players interact with the Platform — which pages are visited most frequently, where users drop off during registration, and how long sessions last. This information helps us improve the Platform experience for all players.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category, last visited sports market, or display settings — so that your experience is consistent across sessions.
• Security Cookies: These cookies help us detect and prevent fraudulent activity by recognising trusted devices, flagging unusual login locations, and supporting our real-time fraud monitoring systems.

By continuing to use the ppvpn Platform after acknowledging this Policy, you consent to our use of cookies as described above. You may manage or delete cookies through your browser settings at any time, though disabling strictly necessary cookies may prevent you from accessing certain features of the Platform.

Your Privacy Rights

As a player on the ppvpn Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Support team using the details in Section 13.

• Right of Access: You may request a copy of the personal data that ppvpn holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly within your account dashboard.
• Right to Erasure: In certain circumstances, you may request that ppvpn delete your personal data. Note that this right is subject to our legal obligation to retain certain data for AML, fraud prevention, and financial record-keeping purposes as described in Section 6.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including any profiling activities. You also have the absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ppvpn will acknowledge all privacy rights requests within five (5) business days and will aim to fulfil verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, of which we will notify you.

Children & Minors

ppvpn enforces a mandatory age verification process during account registration and may request supporting documentation at any time to confirm a player's date of birth. Any account found to belong to a person under 21 years of age will be immediately closed, all pending transactions will be suspended, and any funds held in the account will be withheld pending investigation.

If you are a parent or guardian and believe that a minor in your care has created a ppvpn account, please contact our support team immediately via the in-platform live chat or by email at [email protected]. We will investigate and close the account promptly. We also encourage parents and guardians to make use of freely available parental control software to prevent underage access to online gambling platforms.

International Data Transfers

ppvpn primarily operates its Platform and stores player data within its designated infrastructure. In certain circumstances — such as when engaging international game providers like Pragmatic Play, Evolution Gaming, or NetEnt, or when using globally distributed cloud infrastructure — your personal data may be transferred to, processed in, or stored in countries outside of Bangladesh.

Where such international transfers occur, ppvpn takes steps to ensure that your personal data receives an appropriate level of protection. These steps may include entering into standard contractual clauses with data recipients, conducting transfer impact assessments, or relying on the recipient's participation in a recognised data protection framework.

By using the ppvpn Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers located in other jurisdictions for the limited purposes described in this Policy, subject to the safeguards described above.

Policy Changes

ppvpn reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The date of the most recent revision is displayed at the top of this document.

When material changes are made to this Policy, ppvpn will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

We recommend bookmarking this page and reviewing it periodically. If you do not agree to a revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

Contact & Data Requests

If you have any questions, concerns, or requests related to this Privacy Policy or to ppvpn's handling of your personal data, please reach out to our Data Support team through one of the following channels:

• Live Chat: Available 24/7 directly within your account dashboard — the fastest way to reach us;
• Email: support@ppvpn.io — please include "Privacy Request" in your subject line;
• WhatsApp: +880 1700-000000 — available during business hours (Bangladesh Standard Time, UTC+6).

All privacy-related enquiries will be acknowledged within five (5) business days. For formal rights requests (access, erasure, portability), please include your registered mobile number and a brief description of your request so we can verify your identity and process your request efficiently.

ppvpn is committed to resolving all data-related concerns fairly and transparently. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate your concern to the relevant data protection authority or to seek independent legal advice.